SHIPPING POLICY
Welcome to Renity Marketplace!
We’re committed to making your shopping experience smooth and enjoyable. Please review our shipping policy below to understand how we handle orders, delivery timelines, and associated costs. Whether you're eagerly anticipating your purchase or planning ahead, we're here to ensure your order arrives safely and on time—so you can focus on enjoying your new items.
1. How Do I Know If My Order Has Shipped?
Once your order is ready to ship, you’ll receive a confirmation email with a tracking number. Use this number to check your shipment status and estimated delivery date.
Note: All orders are subject to verification and acceptance before shipping.
2. When Will My Order Arrive?
Orders placed Monday through Friday (excluding holidays) are processed and shipped within 15–20 business days after payment verification.
Orders placed after 9:00 AM PST are processed the next business day.
Orders placed on weekends or holidays are processed the following business day.
We do not offer Saturday or Sunday deliveries.
3. Do You Offer International Shipping?
Yes! We ship internationally to most countries via FedEx International.
4. Will I Have to Pay Customs or Other International Fees?
International shipments may incur customs duties, taxes, or tariffs based on your destination country.
These fees are the customer’s responsibility and must be paid upon delivery.
Renity Marketplace is not responsible for these charges and cannot estimate them in advance.
If delivery is refused due to non-payment, no refund or exchange will be issued.
We recommend contacting your local customs office for detailed information before placing your order.
5. Do You Ship to P.O. Boxes?
Unfortunately, we do not ship to P.O. Boxes. Please provide a physical street address at checkout.
6. What Happens If I Refuse the Package?
If you refuse a shipment, you will be responsible for:
Original shipping charges
Any customs or import fees
Return shipping costs to Renity Marketplace
These costs will be deducted from your refund.
7. Do You Replace Lost or Stolen Packages?
We are not responsible for lost or stolen packages and do not offer refunds or replacements in such cases.
For added security, we recommend choosing a delivery address where someone will be available to receive the package.
To update your shipping address, please contact us before your order ships at: servicerenitymarketplace@outlook.com
Once a package leaves our facility, we cannot reroute it.
If your package is missing or lost in transit, contact us—we'll assist you in filing a claim with the carrier. However, we cannot issue a refund or replacement.